***Please join via Zoom: https://atlassian.zoom.us/j/91479184884

About this event

Great service hinges on great knowledge—knowledge that is easily found, trustworthy, and up‑to‑date. Stakeholder expectations are only increasing with the proliferation of AI, while the pressure to innovate faster is on. Investing in your knowledge system can help you reduce time to resolution, increase CSAT and self-service, and keep your human agents focused on higher-value work.

Ready to find out how? Join Atlassian product experts in this AMA to get:

• An overview of all the latest features you might have missed for Jira Service Management’s Knowledge Base, including AI drafts, third-party connectors, and runbooks

• A sneak peek into what’s coming next for Jira Service Management’s knowledge base

• The opportunity to ask your questions and get the most out of your knowledge base

Don’t miss this chance to learn more about creating an AI-powered

Agenda

• Welcome & Intros

• Overview of latest KB feature launches

• Sneak peek into what’s coming on the roadmap

• Q&A