Meet Proactive Service Management (PSM) — a new capability in Jira Service Management that finds and fixes employee IT issues before anyone raises a ticket.

Proactive Service Management combines Digital Employee Experience (DEX) with IT Service Management (ITSM), enabling IT teams to proactively detect, remediate, and prevent endpoint issues from a single Jira Service Management experience. Employees receive proactive assistance directly through the Rovo Desktop app, while IT teams manage health, remediation, and operational insights from Jira Service Management.

Instead of waiting for employees to report problems, PSM continuously monitors device health, detects issues early, automatically remediates common issues where possible, and proactively guides employees when automation isn't available.

What we’ll cover

• What Proactive Service Management is, and where it fits in JSM

• Demo of detection and remediation

• How silent fixes and consent-based fixes differ, and how you control them

• What’s in the Early Access Program and how to join

• Q & A