We are excited to bring you our first lunch and learn style event for the Belfast ACE.

Session 1

JSM for All

Speaker: Steven Allcock

This workshop will focus on making Jira Service Management truly “for all” — sharing the esure journey of working better together by extending JSM beyond a traditional IT service desk tool.

Steven will talk about where esure started, with rigid ITSM processes, email-driven requests, limited visibility, and business teams relying on IT to make every change. He will then show how JSM has allowed esure to move away from that model by giving business functions outside IT their own space, workflows, request types, knowledge, and autonomy to manage services in a more agile way.
The session will cover where esure was, where they are now, the benefits of creating a single front door for colleagues, and the key takeaways for anyone looking to use JSM to improve transparency, ownership, self-service, and collaboration across the wider organisation.

Session 2

Sneak Peak at the New Chat Channel for Jira Service Management

Speaker: Shane Gallen

Atlassian have released a new channel for JSM to enhance service management for customer and agents alike. This session will be short but sweet with Shane Gallen covering the capability and what this means for Service Desk Teams and organisations leveraging the Atlassian platform.

Whether you're already using JSM or looking to leverage it for greater collaboration and efficiency across your organization, this session is for you. Don’t miss the opportunity to gain insights and actionable strategies to improve your service management capabilities.

Call to Action: Secure your spot today and be part of a move toward more agile and empowered service management. Register now and bring your team along!