What to expect:

Three speakers, three distinct perspectives: frontline support, customer success and retention, and CS/support leadership and careers

Personal, unscripted stories about the moments that shaped their careers

A candid look at how AI tools are already changing day-to-day work in this space

A live roundtable Q&A where the panel tackles the big question: is AI a threat to human roles in CS/support, or just a tool that makes us better at them?

A fun interactive activity to wrap up the session (can you tell AI from a human in a support chat?)

Whether you work in customer success, support, product, or you're just curious about how AI is reshaping service roles, this session is built for real conversation, not another AI hype panel.

Format: 60-minute panel + 15-minute fun activity

Who should attend: CS/Support professionals, team leads, product folks, and anyone curious about the human side of AI adoption