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Business Agility in Financial Services

Tue, Nov 28, 2017, 6:00 PM (CET)

26 Members RSVP'ed

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About this event

The core idea of lean is to maximize customer value while minimizing waste. Simply, lean means creating more value for customers with fewer resources.

A lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste.

On this event, we first focus on a Lean process implementation case and later on how to implement help desk function using Atlassian JIRA Service Desk.

Can we complement these experiences? Can we utilize feedback power of Atlassian tools to further optimize lean process and can we turn our service desk function into a Lean, keen, value-creating machine? 

Let's discover together!

Applying Lean Principles: Back-Office Payments Use Case

This presentation will show how lean principles are used for mapping value streams, create visibility, manage work levels and how it helped the organization to dramatically reduce the amount of waste in the payments team performance. This transformation through processes optimization and improvement of teams performance had the most valuable impact on payments service quality, as well as customer and employee satisfaction.

Implementing JIRA Service Desk as a Procredit Bank Help Desk System

Procredit bank (PCB) experience with the Jira Service Desk implementation will present Service Desk implementation by briefly describing reasoning for changing the Helpdesk application and choosing the Atlassian products as a new (and much better) PCB Helpdesk application as well as by demonstrating the PCB IT Helpdesk platform as a use case. During the PCB IT Helpdesk demonstration, basic Jira concepts: Projects, Issues, Workflows, and Custom fields will be explained.

Featured Presentation


  • Lejla Vulovic

    Lejla Vulovic

    Raiffeisen Bank dd BIH

    Head of Central Non-Retail Operations Division

    See Bio
  • Elvis Haracic

    Elvis Haracic

    ProCredit Bank DD BiH

    IT administator

    See Bio
  • When

    Tuesday, Nov 28
    6:00 PM - 7:40 PM (CET)


    Academy 387
    Milana Preloga 12 - Bosmal City Center Sarajevo71000

    Where Atlassian users meet and share best practices