Join us for an engaging session on 'Improving First-Contact Resolution Rates in Knowledge-Centric Support' by Ed.

Knowledge Centric Support (KCS) is a methodology that complements ITIL IT Service Management (ITSM). KCS focuses on knowledge as a company asset. Ed will talk about his customers in New Zealand and Australia tracking performance of their Knowledge Bases in Atlassian JSM to continuously optimise KB, and improve self-service and first-contact resolution rates.


Plus, learn how to build your first app using only prompts with Rovo Studio, no technical background required! Presented by our very own Peter.

Don't miss this chance to enhance your skills and connect with fellow practitioners.
RSVP today to secure your spot!