B2B support teams love Slack for its speed and personal feel, but as Slack Connect channels grow into the dozens or hundreds, things start to break. Who owns this channel? Is that SLA at risk? Where do I even find that ticket?
Join us for this online ACE session with Rajesh Shanmugam, Co-founder of Enjo, as we explore how modern support teams are bridging the gap between real-time Slack conversations and Jira Service Management — without losing context, accountability, or their sanity.
This is a relaxed, interactive session. Come ready to share your own war stories and questions (not just listen).
We'll cover:
Why Slack Connect changes the support game (and the problems that come with scale)
How Enjo connects Slack directly with Jira Service Management for seamless ticket creation, tracking, and resolution
Real-world use cases from B2B support teams managing large channel volumes
A look at what's next on the Enjo roadmap
Discussion prompt to get you thinking: How many Slack Connect channels are you supporting today — and what starts to break first as that number grows?
This session is for you if you:
Support customers via Slack or Slack Connect
Use Jira Service Management for SLAs, reporting, or ticket management
Are trying to scale support without scaling headcount
Free to attend. All are welcome. Bring your questions.
Rajesh Shanmugam Co-founder & CEO, Enjo.ai
Rajesh is focused on building AI-driven support systems that help modern businesses resolve requests faster, reduce manual workload, and deliver consistent support experiences at scale. He works closely with growing SaaS and digital-first teams to transform support from a cost centre into a scalable, strategic function.
Enjo AI
Founder & CEO
Togetha Group
CEO
