Scaling Customer Support with AI Workflows in Jira

Jul 5, 6:30 – 7:30 AM (UTC)

Coimbatore

Learn how to streamline and scale your customer support operations using AI-powered workflows in Jira. This session will explore intelligent ticket routing, automated prioritization, smart tagging, and real-time analytics—helping your team resolve issues faster and more efficiently as your support volume grows.

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About this event

Scaling Customer Support with AI Workflows in Jira ⚙️

📅 July 5th, 2025 | 🕛 12:00 – 1:00 PM IST

"Support teams don’t need to work harder—just smarter."

Join us for an exclusive live event showcasing how fast-growing companies are using AI + Jira to scale their customer support operations efficiently—without increasing headcount or compromising quality. From real-world examples to live automation demos, this is your playbook to next-level support.

🚀 Supercharge Support Without the Overload

Are long resolution times, repetitive queries, and manual ticket triaging slowing your team down?

Watch as Rajesh Shanmugam, CEO of Troopr, demonstrates how leading customer support teams are:

✅ Reducing ticket resolution time by up to 55%

✅ Automating over 50% of repetitive support workflows

✅ Scaling operations without additional staffing

✅ Improving agent productivity and customer satisfaction with intelligent workflows

🎯 Who Should Attend

Customer Support Managers

CX Operations Teams

Support Engineers & Leads

Jira Admins & ITSM Managers

Product Teams exploring AI integration

Leaders looking to scale support operations intelligently

📋 What You’ll Learn

Smarter Ticket Handling: How AI in Jira automates tagging, triaging, and prioritization.

Workflow Automation: Set up scalable processes that adapt to volume spikes without chaos.

Customer Success Impact: Drive faster response times and boost CSAT using predictive support tools.

Live Demos: Watch Jira + AI integrations handle real support use cases—from email to resolution.

Implementation Toolkit: Take home actionable tips, tools, and templates to get started today.

🎤 Meet Your Speaker

Rajesh Shanmugam, CEO, Troopr Labs

A leader in AI-powered productivity and collaboration tools, Rajesh has helped teams at Fortune 500 companies turn chaotic support channels into high-performance ecosystems. In this session, he shares his framework for scaling support teams 10x without adding complexity.

Speaker

  • Rajesh Shanmugam

    Troopr.ai

    Founder & CEO

Community Champions

  • Raj Shanmugam

    Troopr

    Atlassian Community Leader

  • rajesh shanmugam

    Atlassian Community Leader

Global sponsor

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Atlassian

Where Atlassian users meet and share best practices

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