A Beginner’s Guide to Jira Service Management

Nov 21, 2:00 – 2:30 PM (UTC)

Community-Led Classes

This quick 20-minute beginner course is designed for anyone brand new to Jira Service Management.

90 RSVPs

Jira Live LearningJira Service ManagementLive LearningTraining and Certifications
Virtual event

About this event

This quick 20-minute beginner course is designed for anyone brand new to Jira Service Management. 


You'll learn:

How to navigate Jira tickets as an everyday user from the Portal view.

How to navigate Jira tickets as an everyday user from the Agent / Service Desk Team view.

How to manage your user notifications.

How to find the work important to you.

At the end of this course you will feel confident to find and tackle your work!

Your instructor is Cassie Goss from Your Solution Architect an Atlassian Solution Partner!

Cassie's bubbly, welcoming personality makes learning engaging and enjoyable.

Follow Cassie on social media for more educational Atlassian content:

LinkedIn

YouTube (more content coming soon!)

Community Champions

  • Kate Pawlak

    Appsvio

    Chief Product Officer & Co-founder

  • Alex Ortiz

    APETECH LLC

    Dr. Jira

  • Jimmy Seddon

    Arctic Wolf Networks

    Sr. R&D Tools Administrator

  • Andrew DeBell

    Atlassian

    Learning Strategist

  • Robert Hean

    Hean.Tech

    Sr. Business Systems Manager

  • Brittany Joiner

    How To Trello

    Demand Generation

  • Matt Reiner

    K15t

    Customer Advocate

  • Valeri Colón, Ph.D.

    Connect Centric

    Learning Scientist, Author

  • Bryan Guffey

    Work Right, LLC

    Senior Atlassian Administrator

  • Josh Golosinskiy

    GRYD.IO

    CEO at GRYD.IO

  • Celina Kuziemko

    Gryd.io

  • Whitni Smith

  • John Conneely

  • Rafael Oliveira

    Orafael

    CTO

  • Kelly Gabel

    Tech-Savvy Academy

  • Gen Konishi

    INNOOV Co.,Ltd.

  • Cassie Goss

    Your Solution Architect An Atlassian Partner

  • Heather Ronnebeck

    Work Wranglers

    Project Manager & Scrum Master

  • Margo Sakova

    Oboard

    PMM

  • John Patton

    johndpatton

    COE Agility

  • Sajit Nair

    Atlassian Community Champion

Global sponsor

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Atlassian

Where Atlassian users meet and share best practices