Ready to conquer the ACA-910 exam before it’s gone for good?

🚀 Time is running out to earn your ITSM with Jira Service Management Foundations certification before its retirement in June 2026—but there is a massive silver lining! Anyone holding an unexpired ACA-910 certification as of June 16, 2026, will automatically receive a two-year extension to their credential status. To help you cross the finish line, we are hosting a single, 3-hour MEGA session covering absolutely everything you need to pass. We’ll dive deep into both core ITSM concepts and how Jira Service Management, Confluence, Assets, Statuspage, and automation power these workflows. This interactive marathon session is designed to build your confidence, clarify tricky topics, and ensure you walk away ready to ace the 30-question exam.

In this comprehensive mega session, we’ll cover:

✅ ITSM Core Concepts: Master foundational terminology and framework practices making up 30% of the exam.

✅ JSM Features & Benefits: Navigate the interface, queues, and agent features making up 70% of the exam.

✅ The Atlassian Ecosystem: Understand how Confluence, Assets, and Statuspage support service delivery.

✅ Smart Automation: Leverage native JSM automation rules to streamline workflows without complex configurations.

✅ Exam Strategy & Future Extensions: Break down the 60-minute test format, passing scores, and your automatic 2-year transition path.

This session is completely interactive—bring your toughest "how-to" questions, and let’s tackle the ACA-910 together!

🛠️ It is entirely free and hosted on YouTube. A recording will be made available if you can't join us live.

Your instructor: Robert Hean

Robert is an experienced Atlassian educator with a passion for helping teams unlock the full potential of Jira. Known for his clear, engaging teaching style, Robert delivers actionable insights you can apply immediately to your own Atlassian instance.

👉 Follow Robert for more Atlassian expertise:

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