If you work in Jira Service Management answering work items, are confused by how JSM works, or just want to learn in a fun, engaging environment then this is for you!

This session is part of a series on the "Jira Service Management Agent Essentials" ACA certification (ACA-925) offered by Atlassian. It's for anyone who is expected to use JSM to manage tickets - support agents, help desk, etc.

In this session we'll cover:

✅ Additional features you'll find useful

✅ What automations are and how to use them

✅ How to manage notifications

✅ And more!

This session is interactive. Bring your questions and let's explore together!

It is also entirely free and hosted on Youtube. A recording will also be made available in case you miss it.

📢 Your instructor: Robert Hean

Robert is an experienced Atlassian educator with a passion for helping teams unlock the full potential of Confluence. Known for his clear, engaging teaching style, Robert delivers actionable insights you can apply immediately.

👉 Follow Robert for more Atlassian expertise:

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