🚀 As we continue our deep dive into the recently updated ACA-915 Atlassian Cloud Foundations exam, it’s time to focus on the power of Service Management and the tools that connect the entire Atlassian platform!

In this session, we explore how Jira Service Management (JSM) goes beyond a simple help desk to enable Enterprise Service Management (ESM) across your whole organization. We’ll dive into how JSM integrates with Assets to track your team's hardware, software, and people, and how Statuspage keeps your stakeholders in the loop during critical incidents.

We will also look at cross-product essentials like Automation, Atlassian Intelligence, and the Forge development platform that allow you to customize and streamline your work like never before. Whether you’re preparing for the certification or optimizing your team’s service delivery, this session will provide the clarity you need to succeed. Join us as we explore the tools that keep Atlassian organizations running at peak performance!

In this session, we’ll cover:

✅ Jira Service Management (JSM): Understanding its role in ITSM and Enterprise Service Management (ESM).

✅ Assets & Statuspage: Tracking organizational resources and managing stakeholder communication.

✅ Atlassian Intelligence & Rovo: Leveraging AI and agents to summarize, find, and generate content.

✅ Automation & Forge: Scaling your impact with custom apps and cross-product automated workflows.

✅ Atlassian Analytics: Unlocking data-driven insights across Jira, JSM, and Confluence.

This session is interactive—bring your service management challenges and let’s solve them together!

🛠️ It is entirely free and hosted on YouTube. A recording will be made available if you can't join us live.

Your instructor: Robert Hean

Robert is an experienced Atlassian educator with a passion for helping teams unlock the full potential of Jira. Known for his clear, engaging teaching style, Robert delivers actionable insights you can apply immediately to your own Atlassian instance.

👉 Follow Robert for more Atlassian expertise:

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