💼 Confluence for Support Teams | Organize Knowledge | Improve Service

Sep 4, 1:00 – 2:30 PM (UTC)

Community-Led Classes

Whether you're in Support, HR, IT, or any team needing better collaboration, this FREE live course will show you how to turn Confluence into your team’s productivity powerhouse! 🚀💼 👉 Learn how to structure Confluence for ease of use, understand the purpose of different content types. Discover why templates are essential and explore simple processes to keep things moving.

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Confluence
Virtual event

About this event

This 90-minute course will show you how to build an efficient Confluence space for your Support team—whether it’s IT, HR, or customer-facing support.

We'll cover a wide range of tips, 

✅ The importance of a well-structured space

✅ Different types of content and their purpose

✅ Practical tips for creating valuable, reusable resources

✅ How templates can help support your team

✅ How Confluence and Jira work together

📢 Your instructor: Robert Hean

Robert is an experienced Atlassian educator with a passion for helping teams work smarter in Confluence. His teaching style is clear, engaging, and packed with actionable insights.

👉 Follow Robert for more Atlassian expertise:

LinkedIn | Courses | YouTube | Blog

    Speaker

    • Robert Hean

      Hean Tech

      Community Instructor

    Community Champions

    • Kate Pawlak

      Appsvio

      Chief Product Officer & Co-founder

    • Alex Ortiz

      APETECH LLC

      Dr. Jira

    • Jimmy Seddon

      Arctic Wolf Networks

      Sr. R&D Tools Administrator

    • Andrew DeBell

      Atlassian

      Learning Strategist

    • Robert Hean

      Hean.Tech

      Sr. Business Systems Manager

    • Brittany Joiner

      How To Trello

      Demand Generation

    • Matt Reiner

      K15t

      Customer Advocate

    • Valeri Colón, Ph.D.

      Connect Centric

      Learning Scientist, Author

    • Bryan Guffey

      Work Right, LLC

      Senior Atlassian Administrator

    • Josh Golosinskiy

      GRYD.IO

      CEO at GRYD.IO

    • Celina Kuziemko

      Gryd.io

    • Whitni Smith

    • John Conneely

    • Rafael Oliveira

      Orafael

      CTO

    • Kelly Gabel

      Tech-Savvy Academy

    • Gen Konishi

      INNOOV Co.,Ltd.

    • Cassie Goss

      Your Solution Architect An Atlassian Partner

    • Heather Ronnebeck

      Work Wranglers

      Project Manager & Scrum Master

    • Margo Sakova

      Oboard

      PMM

    • John Patton

      johndpatton

      COE Agility

    • Sajit Nair

      Atlassian Community Champion

    Global sponsor

    Atlassian logo

    Atlassian

    Where Atlassian users meet and share best practices