Join Robert for a live look at Jira Service Agents, a relatively new addition to Jira Service Management that help automate some of ticket intake.

This live learning will include a look at the entire process of setting up and managing a Service Agent, including:

✅Why you should consider using one

✅Identifying good use cases for one

✅Creating a new one from scratch

✅Creating useful intents and flows for them to follow

✅How to interpret metrics

✅What they can't do

✅And more

By the end you'll have a solid understanding of this tool, and the ability to create one if you need to!

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