New to Jira Service Management and not quite sure how it works? Been using it for a while, and never had any training? Then this is for you!

In this one hour course we will explore the basics of how to use JSM. By the end of the session you'll know how to:

🤔 How JSM is structured

🤔 The difference between Agents, Customers, Admins and Collaborators

🤔 What a "queue" is

🤔 How SLAs work

🤔 What the Help Desk is

🤔 and more!

Bring your questions, use cases and frustrations as we explore how to use JSM!

📢 Your instructor: Robert Hean

Robert is an experienced Atlassian educator known for his clear, engaging teaching style. His sessions are packed with actionable insights you can use right away.

👉 Follow Robert for more Atlassian expertise:

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