Join Robert Hean for this 60 minute live training on what Jira Service Management Playbooks are. This is a (relatively) new feature that lets you insert instructions for Agents to follow directly on work items. This helps them more quickly follow a process and support customers.
We'll cover basics of Playbooks, including:
✅ What are they?
✅ How they help Agents
✅ How to set them up
✅ Planning for success
You'll leave the course with a solid understanding of how to use this great tool to share what you know with your team.
This course is instructed by Robert Hean.
Follow Robert on social media for more educational Atlassian content:
Hean Tech
Community Instructor
