Ready to turn a generic help desk into a beautifully branded, high-utility customer experience?

🚀 This week, we are diving into the customer portal configuration—a crucial domain that, alongside notifications, represents 12% of the ACP-420 exam blueprint!

As a Jira Service Management project administrator, designing a seamless portal involves much more than just picking a color scheme. In this episode, we will master how to custom-brand your portal, deploy real-time announcements, and optimize widget settings for easy access. We will also deep-dive into advanced global deployments, including managing portal groups, configuring multi-language translation dictionaries, and setting up the powerful AI-driven Virtual Agent to deflect incoming tickets. In this episode, we’ll cover:

✅ Portal Branding & Layouts: Configuring look, feel, icons, and help content links to external resources.

✅ Announcements & Widgets: Deploying banner announcements and enabling agents to add updates.

✅ Global & Language Management: Organizing portal groups and maintaining additional languages/translations for agents and customers.

✅ Virtual Agent Setup: Setting default request types, modifying standard conversational flows (Greet, Escalate, Auto-close), and creating custom Intents.

✅ Atlassian Intelligence AI: Enabling AI-generated answers from linked knowledge base articles to deflect tickets instantly.

Bring your user experience and portal layout questions as we design a world-class customer landing page live!

🛠️ It is entirely free and hosted on YouTube. A recording will be made available if you can't join us live.

Your instructor: Robert Hean

Robert is an experienced Atlassian educator with a passion for helping teams unlock the full potential of Jira. Known for his clear, engaging teaching style, Robert delivers actionable insights you can apply immediately to your own Jira instance.

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