Are you ready to eliminate repetitive manual tasks and make your Jira Service Management project run on absolute autopilot?

🚀 This week, we are diving into the core engine of efficiency: Jira Automation rules—a critical exam domain that commands 11% of the ACP-420 blueprint!

In this episode, we will master how to recommend, configure, and troubleshoot custom and template-based automation rules to meet strict business requirements. We will explore the precise mechanics of JSM-specific triggers, conditions, and actions, showing you how to automatically handle SLA breaches, link complex forms, and dynamically update Asset attributes as tickets transition through your workflows. You will also learn how to safely harness smart values to manipulate dates, strings, and lists, ensuring your rules are robust and scalable. In this episode, we’ll cover:

✅ Rule Component Architecture: Configuring execution structures using specialized JSM triggers, conditions, and actions. ✅ SLA & Asset Automation: Alerting agents about pending SLA breaches and automatically updating Asset status attributes. ✅ Advanced JSM Actions: Automatically attaching forms, managing customer additions, and handling approval loops.

✅ Smart Values Deep Dive: Utilizing smart values to manipulate strings, numbers, dates, variables, and complex lists.

✅ Audit Logs & Troubleshooting: Analyzing the audit log, transferring rule ownership, and evaluating scalability using Performance Insights.

Bring your trickiest process bottlenecks and let's build out high-performance automation rules together live!

🛠️ It is entirely free and hosted on YouTube. A recording will be made available if you can't join us live.

Your instructor: Robert Hean

Robert is an experienced Atlassian educator with a passion for helping teams unlock the full potential of Jira. Known for his clear, engaging teaching style, Robert delivers actionable insights you can apply immediately to your own Jira instance.

👉 Follow Robert for more Atlassian expertise:

LinkedIn | Learning Platform | YouTube | Blog