JSM Summer Expedition: Mapping Advanced Territories

This summer, we embark on a special expedition into the most powerful and lesser-known regions of Jira Service Management. Our goal is not just to visit these advanced territories, but to map them, creating clear guides and best practices that everyone can use. We will navigate complex terrains, discover hidden features, and emerge as more confident JSM experts.

Operations Simplified In Jira Service Management : Making IT Operations Easier with Expert Tips.

Three fast-paced, hands-on sessions that walk admins and responders through the whole incident lifecycle inside Jira Service Management—so you can ship faster, sleep better, and keep customers happy. All of them are hosted by Deeksha Rustagi. Deeksha, based in India, is a Senior Product Manager at Jira Service Management in Atlassian, where she oversees key operational features like alerting, on-call management and stakeholder communications, bringing Dev and IT teams together. With expertise in IT Operations Management, she focuses on accelerating incident detection and resolution within Jira Service Management, while keenly understanding customer needs to help them improve their alerting and incident workflows. 

Session 1:  Detect & Mobilize: Alerts and On-Call Readiness

Map the Detect phase in the flow:

• For JSM admins: wire up monitoring / log tools in minutes, layer on advanced alert-routing policies, and add heartbeats to catch silent failures.
• For on-call responders: fine-tune personal notification rules, acknowledge / snooze / escalate from any device, and trigger automated alert actions. Leave with a live integration and a rock-solid on-call schedule.

This session is moderated by Katarzyna Pawlak, Co-founder at Appsvio and Atlassian Certified Expert.

Follow Katarzyna on social media for more educational Atlassian content:

• LinkedIn
• YouTube