JSM Summer Expedition: Mapping Advanced Territories

This summer, we embark on a special expedition into the most powerful and lesser-known regions of Jira Service Management. Our goal is not just to visit these advanced territories, but to map them, creating clear guides and best practices that everyone can use. We will navigate complex terrains, discover hidden features, and emerge as more confident JSM experts.

Operations Simplified In Jira Service Management : Making IT Operations Easier with Expert Tips.

Three fast-paced, hands-on sessions that walk admins and responders through the whole incident lifecycle inside Jira Service Management—so you can ship faster, sleep better, and keep customers happy. This session is hosted by Prithwish Basu. Prithwish is a Senior Product Manager at Atlassian. He holds an MBA from the Indian Institute of Management, Calcutta, and has spent more than a decade specializing in B2B product development. Currently, Prithwish leads the Change Management function for Jira Service Management, which aims to improve the change control, approval, and audit experience for cross-functional teams working on critical services/infrastructure.

Session 3: Excerpt-Close the loop with the Prevent phase 

• Connect your CI/CD pipelines to change requests, auto-populate risk data, and route to the right approvers.

• Schedule maintenance windows and progressive rollouts to cut blast radius.

• Track change success metrics so the next deploy is even smoother.

Missed previous parts? Don't worry! Here you can find recordings:

PART1: https://youtu.be/or7QDDr5y3A

PART2: https://youtu.be/ACTZOigkhbs

This session is moderated by Katarzyna Pawlak, Co-founder at Appsvio and Atlassian Certified Expert.

Follow Katarzyna on social media for more educational Atlassian content:

• LinkedIn

• YouTube