Join me for this live session to work towards the ACA-910 ITSM and Jira Service Management Foundations. This session will review everything we've learned about ITSM and Jira Service Management. Even if you don't want to take this exam, you'll get some great information about how Jira Service Management (JSM) can help support your team.
Here we'll review topics such as:
✅ What ITSM is and why it's important
✅ Basic JSM features
✅ How JSM can be used
✅ This will cover both conceptual and hands-on information in Jira Service Management cloud
Every session will include live chat and Q&A - so bring your questions!
This certification is perfect for anyone who uses Jira Service Management to support their team, including:
Jira Service Management agents
Project admins for company-managed projects
Product admins
Service desk managers
Support managers
Directors of IT
Directors of development
Enterprise architects
Atlassian partners
Follow Robert on social media for more educational Atlassian content:
Hean Tech
Community Instructor
