From overloaded queues to repeated tickets—service teams know the grind. In this session, learn how to build Rovo agents with Rovo Studio to streamline operations and elevate the support experience in Jira Service Management (JSM) and Jira Product Discovery (JD).

We’ll cover:

• How to use Rovo Studio to design agents for intake, triage, and follow-up

• Automating repetitive tasks like password resets, onboarding, or low-priority escalations
• When to use Rovo agents vs. the JSM Virtual Agent—and how they can work together
• Agent governance, customization, and rollout best practices

Ideal for IT teams, service desk leads, and anyone responsible for improving service delivery and team efficiency.

• Live demo included
• No AI experience required
• Free and open to the community

This course is instructed by Dr. Valeri Colón from Connect Centric and Dr. Ali BenCafu, Atlassian Senior Product Manager for Rovo AI

Join our demo site! to view the Rovo Toolkit and access additional course resources.

This session is part of our Rovo Studio Series. See the course calendar for more dates.