JSM Summer Expedition: Mapping Advanced Territories

This summer, we embark on a special expedition into the most powerful and lesser-known regions of Jira Service Management. Our goal is not just to visit these advanced territories, but to map them, creating clear guides and best practices that everyone can use. We will navigate complex terrains, discover hidden features, and emerge as more confident JSM experts.

Setting up and Managing ITSM processes with advanced controls and Playbooks 

Service management is complex process and needs ease setup, configuration and maintenance at scale. Automation and Playbooks offer an ease to efficiently configure and manage Operations processes at scale for all different service management use cases through JSM.

With Product Managers from Atlassian: Makarand Gomashe and Samruddhi Zagade, learn how to:

• Model and create complex business processes and end-to-end workflows using new advanced workflow controls - Delay Until and Retry.

• Model and create a ordered business process that can be executed with automated steps with Playbooks Templates.

• Build workflows to process data and make decisions across your suite of Atlassian apps and newly launched 3rd party tools.

This session is moderated by Katarzyna Pawlak, Co-founder at Appsvio and Atlassian Certified Expert.

Follow Katarzyna on social media for more educational Atlassian content:

• LinkedIn

• YouTube