Customer service used to be simple.

A customer had a problem. A support team solved it. Today? AI is answering questions, support teams are influencing product decisions, and customer conversations are generating insights that can shape entire roadmaps. So who really owns customer experience? Support? Product? Engineering? AI?

On this episode of RASking for Trouble, we're joined by an Atlassian Customer Service Management Product Manager to explore how customer service is evolving, where AI actually helps (and where it doesn't), and why support tickets might be one of the most valuable sources of product feedback. We'll dig into: • The future of customer service in an AI-first world • How support and product teams can work better together • What customers really expect from modern service experiences • The biggest misconceptions about AI in customer support • Hot takes, tough questions, and audience opinions.

Bring your questions. Bring that one support story you still haven't recovered from.

Because we're definitely RASking for Trouble.