In this advanced session of “The Ultimate Guide to JSM”, we focus on the role of the administrator—the person behind the setup, configuration, and ongoing optimization of Jira Service Management. If you’re responsible for ensuring JSM runs smoothly, this webinar is for you.

You’ll learn how to:

• configure service projects and request types,
• design and customize workflows that fit your organization,
• manage roles, permissions, and customer access,
• implement automation to reduce repetitive work,
• set up SLAs, reports, and dashboards for visibility and control,
• maintain best practices for scaling and governance.

This session is ideal for administrators, IT leads, and anyone responsible for setting up and maintaining Jira Service Management in their organization.