Grab a coffee and join us for a relaxed online fireside chat with Kat MacDermid, author of The Experience Distortion of IT Service Management

We’ll explore why design still matters, how service management is evolving, what AI means for ITSM teams, and how organisations can create better service experiences for customers, employees, and agents.

This will be a practical, conversational session for Atlassian Community members, service management practitioners, service owners, and leaders interested in the future of ITSM.