From Insights to Impact: Connecting Strategy, Teamwork and ServiceOps

Mar 24, 5:00 – 8:00 PM (UTC)
Skyscanner, 15 Lauriston Place, Edinburgh, EH3 9EN

68 people have registered for this event

How do you move from knowing what’s happening in your organisation to actually accelerating outcomes?

At this Atlassian Scotland (Edinburgh) event, we’ll explore how high-performance organisations are connecting strategy, teamwork, and service operations to drive real, measurable impact – using Atlassian as a true system of value.

Our speakers will cover:

What AI-Native Means — and How Skyscanner Is Adopting It
An overview of what it means to become an AI-native organisation, and how Skyscanner is embedding AI into everyday workflows to better connect strategy, teams, and delivery.

Who Has the Ball? Re-thinking Delivery Flow in the Age of AI
If building software becomes faster with AI, does that automatically mean better outcomes? This talk explores how organisations must rethink delivery flow, ownership, and handoffs between teams to truly accelerate impact.

High-Performance Service Operations
How service operations can evolve from reactive support functions into strategic enablers of organisational value — connecting operational insight directly to improvement and decision-making.

25 Years of Hard-Won Lessons
As AI transforms how software is built, the fundamentals of great engineering still matter — small batches, clear intent, cross-functional teams, feedback loops, and managing bottlenecks. This session reflects on what still holds true in an AI-driven world.

Automating Project Management
A real-world example of using AI and the Atlassian ecosystem to automate complex coordination work — showing how engineers can streamline large technical change by automating many traditional project management tasks.

The event will conclude with a speaker panel and audience discussion, hosted by Fatma Sadiq (Lloyds Banking Group) and Kevin Austin (XLR8 – Scotland’s Atlassian Solution Partner). Together with our speakers, we’ll explore how leading organisations are connecting strategy, teamwork, and service delivery to create more coherent, outcome-driven operating models.

Expect practical insights, real-world examples, and clear takeaways for leaders looking to build confidence in their data, alignment across their teams, and measurable impact from their work.

Kindly note: All attendees are required to bring ID.

AGENDA

5:00 PM – 5:30 PM | Pizza & Networking

5:30 PM – 5:40 PM | Community Goals – Fatma Sadiq & Kevin Austin

5:40 PM – 5:55 PM | Who Has the Ball? Re-thinking Delivery Flow in the Age of AI – Kevin Hall (Skyscanner)

5:55 PM – 6:10 PM | High-Performance Service Operations – Martin Berkley & Andrew Sharp (Aberdeen Group)

6:10 PM – 6:30 PM | Break, Refreshments & Networking

6:30 PM – 6:45 PM | Automating Project Management – Stuart Davidson (Skyscanner)

6:45 PM – 7:00 PM | What AI-Native Means and How Skyscanner Is Adopting It – Aruba Khan (Skyscanner)

7:00 PM – 7:15 PM | 25 Years of Hard-Won Lessons – Laz Allen (Skyscanner)

7:15 PM – 7:35 PM | Speaker Panel & Community Questions – hosted by Fatma Sadiq & Kevin Austin

7:35 PM – 8:00 PM | Close, Refreshments & Networking

VENUE
In-person event
TAGS
AIJira Service ManagementSystem of Work
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When

When

Tuesday, March 24, 2026
5:00 PM – 8:00 PM (UTC)

Moderators

  • Fatma Sadiq

    Lloyds Banking Group

    Software Engineer

  • Kevin Austin

    XLR8

    Director - Delivery Success

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