Redefining System of Work with AI, Chaos Engineering, and Hero Agents

Dec 6, 5:30 – 8:30 AM (UTC)

Faridabad

Join us for an engaging session on how AI, chaos engineering & platform engineering are transforming IT operations. As part of our Team ’25 EU updates, discover how Hero Agents for JSM are revolutionizing service management through autonomous ticket resolution, featuring real-world insights, success stories, and networking opportunities.

104 RSVPs

AIAI-EngineeringJira Service ManagementSystem of Work
In-person event

About this event

Join us for an insightful session on how AI is transforming IT operations and redefining system of work. Discover how chaos engineering strategies, combined with AIOps and platform engineering, enable teams to build resilience, minimize outages, and accelerate recovery in complex cloud-native environments.

As part of our Team ’25 EU updates, explore how we’re revolutionizing service management with the launch of Hero Agents, the Employee Service Agent and Employee Onboarding Agent for JSM. Designed to autonomously resolve support tickets using curated knowledge bases, these agents analyze requests, identify relevant runbooks, and propose actionable solutions, reducing manual workload and driving measurable improvements across IT, HR, and other teams.

Hear from industry experts as they share real-world applications, success stories, and practical approaches to mastering resilience in the age of AI-driven operations. This is your opportunity to learn, exchange ideas, and network with like-minded professionals passionate about shaping the future of reliable, intelligent system.

Let’s innovate together and engineer the resilient platforms of tomorrow.

RSVP now to secure your spot!

Speakers

  • Anil Kumar

    Cloud Native Services

    Principal Consultant

  • Ishan Arora

    Atlassian

    Senior Software Engineer

  • Siddharth Chopra

    Atlassian

    SDE 2

When

When

Saturday, December 6, 2025
5:30 AM – 8:30 AM (UTC)

Agenda

5:30 AMWelcome & Registration
6:00 AMCommunity Introduction & Updates
6:15 AMRedefining System of Work with AI and Chaos Engineering
7:00 AMMeet the Hero Agents: Redefining Service Management for the AI Era
7:45 AMLunch, networking, and swag time!

Community Champions

  • Shivam Sharma

    Optimizory technologies

    Atlassian Community Champion

  • Sushant Verma

    Infosys

    Atlassian Community Champion

Global sponsor

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Atlassian

Sponsor

Optimizory Technologies logo

Optimizory Technologies

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