Most teams still fight incidents reactively – and pay for it twice, once resolving today's outage and again when it recurs.

This session shows how AIOps in Jira Service Management changes that. See how the AI-native Incident Command Center turns alert noise into a guided flow from detection to investigation to mitigation, and how the new Prevention Center feeds each incident's learnings back into change risk to stop the next one before it starts.

The session will also touch on Rovo Ops and the Teamwork Graph, the operational context behind AIOps in JSM.

What to expect

🎤 Welcome and intro
Patricia Modispacher, your event host, will open the evening with a short introduction to the Atlassian Community and to K15t.

🤖 Presentation by Rishabh Bansal

Rishabh Bansal, Senior Product Manager at Atlassian, will share insights into how AIOps is shaping the future of incident management in Jira Service Management – from smarter detection to faster investigation and proactive prevention.

🤝 And after the talks, there will be plenty of time for networking, discussion, and exchange.

📅 Date: September 29th, 2026
🕠 Time: 5:30 PM – 7:30 PM
📍 Location: Haus des Engagements, "Veranstaltungsraum", Rehlingstraße 9, 79100 Freiburg


Connect, learn, and elevate your governance strategy today. RSVP now to secure your spot!