Mastering ITSM with Jira Service Management, AI & Atlassian AMA

Join us for another engaging Atlassian Community Event in Indore, focused on practical learning, real-world IT service management, and hands-on Atlassian problem solving.

Modern IT and service teams are expected to move faster, respond better, reduce downtime, and keep work visible across teams. This event explores how ITSM, Jira Service Management, and AI can help teams build more structured, scalable, and efficient service operations.

We are also bringing back our popular Ask Me Anything – Atlassian format, but this time with a more hands-on approach. Attendees are encouraged to bring their laptops and discuss real challenges they are facing in Jira, Jira Service Management, Confluence, automation, workflows, reporting, or other Atlassian use cases.

🔹 Session 1: Mastering ITSM with Jira Service Management and AI

IT teams today manage a growing volume of requests, incidents, service issues, operational escalations, and internal support needs. Without a structured approach, work can quickly become scattered across emails, chats, spreadsheets, and disconnected tools.

In this session, we will explore the fundamentals of IT Service Management and how Jira Service Management helps teams deliver better service experiences.

You will learn about:

• Core ITSM concepts and best practices

• Incident Management and Service Request Management

• Problem Management and Change Management

• How Jira Service Management supports modern service teams

• Request portals, queues, SLAs, automation, and knowledge sharing

• Practical demonstrations and real-world use cases

• How AI-powered capabilities like Rovo can support service teams

We will also discuss how AI is transforming service management by helping teams find information faster, access contextual support, improve productivity, and speed up issue resolution.

This session is suitable for beginners as well as intermediate users who want to understand how ITSM works and how Jira Service Management can help teams move beyond basic ticket management.

🔹 Session 2: Ask Me Anything – Atlassian Ecosystem

We are bringing back our Ask Me Anything about Atlassian format — and this time, we are going one step further.

This will be a practical, open discussion where attendees can ask questions specific to the Atlassian challenges they are facing in their own work.

Ask anything around:

• Jira workflows, configurations, and scaling

• Jira Service Management setup and usage

• Request portals, queues, SLAs, and approvals

• Confluence for documentation and collaboration

• Automation, permissions, dashboards, and reports

• Project setup and team-level usage

• General Atlassian ecosystem questions

👉 Real questions. Real answers. Real use cases.

If you want to discuss your own setup, challenge, or use case, please bring your laptop so the discussion can be more practical and useful.

🎯 What You’ll Gain

• A practical understanding of ITSM fundamentals

• Clarity on how Jira Service Management supports service teams

• Exposure to AI-powered service management with Rovo

• Real-world examples of request, incident, problem, and change management

• Direct answers to your current Atlassian challenges

• Better understanding of how Jira, JSM, Confluence, and automation can work together

• Opportunity to learn from other working professionals using Atlassian tools

🎁 Games, Engagement & Exclusive Swags

We will have quick quizzes, fun games, Q&A moments, and interactive community discussions during the event.

There will be exclusive Atlassian Community swags and learning rewards to be won through:

• Quiz winners

• Game winners

• Participants asking insightful questions

• Active contributors during discussions

• AMA participation

• Other community activities during the event

We will also have exclusive Atlassian certification vouchers to be won during the event.

So come ready to participate, ask questions, play, share, and learn with the community.

⚠️ Important Notes

• This event is primarily for working IT professionals. Students may not be granted access to the event.

• Please carry a valid Government-issued ID such as Aadhaar Card, PAN Card, Driving License, or any other valid ID for registration and entry.

• Please keep your event ticket / registration confirmation handy for entry verification.

• You may also be asked to confirm your LinkedIn profile during entry or registration verification.

• It is recommended to use your official/work email ID while registering, wherever possible. This helps the team review registrations and validate attendee eligibility better.

• For the hands-on AMA section, please bring your laptop if you want to discuss your specific Atlassian/Jira/JSM/Confluence queries. Please keep your laptop fully charged, as finding a power plug in the conference area may be challenging. Also, be prepared to use your mobile hotspot for internet access if required.

👉 Come ready to ask, share, and learn with the community.