Join us for the next Atlassian Community Event (ACE) in Kraków on November 19th at 17:30, where we’ll explore how enterprises can harness the power of SLA, OLA, and AI to elevate service delivery, collaboration, and efficiency in Jira Cloud.

As organizations grow and customer expectations rise, delivering reliable service within clearly defined agreements becomes essential. At the same time, the rapid development of AI opens new opportunities for automation, insight generation, and support optimization across Atlassian tools.

During this session, we’ll bring together real-world expertise and innovation through three insightful presentations:

What to expect:

• Implementing SLA and OLA Calculations in Jira Cloud
  Learn about a practical approach to designing and implementing SLA and OLA calculations for enterprise clients - based on a real use case from the retail industry. Discover how to balance complexity, performance, and scalability in service management for large organizations.

• Empowering Product Support with ROVO
  Discover how ROVO brings AI capabilities to product support teams, enhancing efficiency, automation, and response quality. See practical examples of how AI-driven ROVO features can streamline workflows and improve customer experience.

• AI in Atlassian Tools vs. Custom LLM Models
  Dive into a comparison of AI capabilities built into the Atlassian ecosystem vs. custom Large Language Model (LLM) implementations. Learn about their strengths, limitations, and best-fit use cases for different business needs.

The event will conclude with an interactive Q&A session, offering a chance to exchange experiences and ideas with other Atlassian enthusiasts and experts.

Whether you’re a Jira administrator, service manager, or AI enthusiast, this ACE Kraków will give you valuable insights into how to make the most of Atlassian tools and modern AI technologies to transform enterprise operations.