Hardware assets support nearly every IT service across an organization, but their true operational value depends on accurate data, clear ownership, controlled lifecycle processes, and reliable connections to requests, incidents, changes, and procurement. True hardware asset management does not merely begin when a device is assigned to an employee and end when it is retired—it starts with trustworthy data foundations and continues across every stage of the asset lifecycle.

Join us for a live presentation and AMA exploring full-lifecycle hardware asset management in Jira Service Management. Designed as a guided product walkthrough, this session breaks down how the new Hardware Asset Management capabilities unite data ingestion, physical asset lifecycle management, and day-to-day IT Service Management practices.

What you will Learn:

Data ingestion: How raw data moves from external data sources, cleansing, and merging into a hardware schema.

New Full Hardware Lifecycle: How to track and govern devices across every stage—from procurement, receipt, and assignment through maintenance, support, and retirement.

New IT HAM Space: How linking asset context directly to service requests, incident resolution, change risk planning, and procurement decisions accelerates action.

New Rovo for Assets: How Rovo turns complex asset data into proactive operational insights, automated lifecycle management, and instant conversational answers.