Join us for an engaging Atlassian Community Event (ACE) focused on Jira Service Management (JSM) Operations Administration. As organizations adopt JSM for modern IT operations and incident response, administrators play a critical role in ensuring reliable monitoring, alerting, and service health management.

In this session, we'll explore the administration capabilities of JSM Operations, including:

• Configuring and managing alerts
• Creating custom alert notifications
• Understanding and setting up heartbeats
• Alert routing and escalation best practices
• Improving operational visibility and response times
• Real-world use cases and administration tips

Whether you're a JSM administrator, ITSM practitioner, or operations engineer, this session will provide practical insights to help you build a more proactive and resilient operations environment.