Ahead of Valentine’s Day, join us at the Atlassian Melbourne office for an Atlassian Community Event exploring modern service management - and why the best service experiences feel a lot like great relationships.

In the coming months, customers using Jira Service Management (JSM) will automatically get access to the ‘Service Collection’!  This will be rolled out in phases from February to June. 2026

If you’re already using JSM, this session will help you understand what’s included and how to make the most of it.
We’ll explore the Service Collection and how Jira Service Management (JSM) and Rovo AI support modern, human‑centred service teams.

Tools included in the Service Collection

Jira Service Management (JSM)
Assets
Customer Service
Rovo AI

We’ll keep this high‑level and practical, focusing on how these tools come together rather than diving into detailed configuration.

Who should attend

This event is ideal for:

• Executive Customer Service Desk Leaders

• ITSM practitioners

• Enterprise Service Management (ESM) teams

• Operations & Support Managers

• Service & Delivery Leads

• Atlassian Administrators

• People, HR, Legal, Facilities & Internal Services teams

• Anyone using or exploring JSM and AI‑enabled service delivery

Presenters

• Chloe Martin – Senior Solution Engineer, Service Collection

• Micky Rathod – Senior Solution Engineer, Service Collection

Host

• Michelle Letho – Head of Partnership & Strategic Growth, Willyama Togetha (Atlassian Partner)

Details:

• Date: 11 Feb, 2026

• 5:30pm – Arrival, drinks & nibbles, Valentine’s‑themed service icebreaker, group photo

• 6:00–7:00pm – Presentation & Q&A

• 7:00–7:30pm – Networking

Spots are limited – RSVP required.