The Atlassian AI era is here — are you keeping up? Building on the momentum from NYC RovoCon, join us for an evening focused on practical, high-value AI transformation across Jira Service Management (JSM) and Atlassian Rovo. Whether your team is actively evaluating AI tools or modernizing entrenched workflows, this event cuts through the noise with real-world enterprise lessons & roadmaps. See you there!

From Legacy ITSM to AI-Powered Service Management with Jira Service Management

 - Harjinder Singh, ANB Technologies

Rising ITSM platform costs, increasing complexity, and slower innovation are driving organizations to rethink their service management strategy. At the same time, AI is transforming enterprise service management by improving employee experiences, accelerating service delivery, and increasing operational efficiency.

Join this session to learn:

• Why enterprises are choosing Jira Service Management: Lower total cost of ownership, built-in AI and automation, and faster time to value.
• Building a scalable JSM foundation: Implementation best practices for standardizing ITIL-aligned processes, designing structured JSM workflows, adopting an asset-centric approach, and creating an intuitive enterprise self-service experience.
• A real-world enterprise transformation: How a large global organization migrated from a traditional ITSM platform to an AI-powered Jira Service Management environment.
• Rovo Use Cases for AI-Powered Service Management: Practical service management use cases and examples that help service teams work smarter, resolve issues faster, improve employee experiences, and unlock enterprise knowledge.

Rovo AI: Crawl, Walk, Run - A Practical Maturity Path from AI Assistant to Autonomous Teammate - Mike DiMascio, ANB Technologies

AI adoption isn't one-size-fits-all — and this session meets you where you are. Using a Crawl, Walk, Run framework, we'll map out where organizations typically start with Rovo AI, how they mature into custom, orchestrated agents, and the real-world impact on service delivery and user experience along the way. Come find out where your team fits and what to do next.

Join the NYC Online Community Group

Please do join the exclusive online NYC Atlassian Community, ask questions, network and share your expertise with fellow ACE members. You can join the group using the following the link: https://community.atlassian.com/t5/New-York/gp-p/nyc

Any questions, please feel free to reach out to us. We hope to see you there!!!