NOTE: Meet up BEFORE 17:00 at Akersgata 35. The entrance will be signaled with our logo, and someone will help you enter the building and take the elevator. After 17:00 we will be closing the doors!

Join the Oslo Atlassian Community for a special evening dedicated to mastering your service delivery!

We are thrilled to announce that we will be joined by experts from Computas Opus and special guests from Atlassian who are visiting us in Oslo. Together, we will explore how to deliver exceptional service experiences.

What we will explore: This session will focus on the convergence of ITSM and ESM, specifically looking at the "Service Collection" ecosystem:

• Jira Service Management (JSM): Moving beyond basic helpdesks to high-velocity service.

• CSM (Customer Service Management): Bridging the gap between support and development.

• Assets for everyone (now a platform app): Managing your inventory and CIs directly within Jira to provide context to every request.

The Speakers: We are privileged to host presenters from:

• Computas Opus: Leading local experts in Atlassian solutions.

• Atlassian: Direct insights from the source!

Why attend? Whether you are an Admin, a Service Desk Manager, or just curious about Asset Management, this is a unique opportunity to ask questions directly to Atlassian and network with the Oslo community.

Pizza and drinks will be provided, as always :)

RSVP now to save your spot!

Agenda

• High-Velocity Service: Unlocking the Power of Atlassian Service Collection (JSM, CSM, and Assets)
  Zhanna Mikhailova (Atlassian) and Yorick Sam (Atlassian)

• Customer case: Apotek 1's journey with JSM for Enterprise Service Management (Norwegian)
  Ingrid Heitmann (Computas Opus)
  Learn how Apotek 1 moved from ServiceNow to Jira Service Management and created a unified Service Portal for the entire organization.

• Using Assets as Platform App to improve the Governance of your "Systems of Record"
  Paulo R. (Computas Opus)
  With AI, it becomes even more necessary to ensure that Jira and Confluence are your "Systems of Record" with always relevant and up-to-date information, both for traceability but also for increasing the quality of AI outputs. You'll learn how Assets can be used to provide you a birds eye view of your Jira and Confluence Spaces, as well as automations that can help you cleaning up spaces that are no longer relevant.