AI isn't coming for your job, but bad processes definitely are. With chatbots taking over customer portals, genuine human empathy is the ultimate "premium" service. But offering a human touch becomes impossible if you are stuck doing robotic work, such as chasing missing ticket details or copy-pasting the same responses.

In this session, we will show you how to automate the boring in Jira Service Management. Learn how to successfully fight agent burnout and eliminate friction points with smart templates, self-service ticket editing and visual workflows. This session won't be just about theory - hear the Advisory Solutions transformation story on turning a chaotic inbox into a streamlined, human-centric service desk.

And what about ITSM at an enterprise level? Tune in and see our surprise solution for services at scale.