👋 Prague Atlassian community — our next ACE Prague meetup is here, and this one’s all about the view you get when JSM levels up.

We’ve all seen JSM at its most basic: a form, a queue, a ticket. But what happens when you add a map, a shop, and a bit of AI into the mix? This edition, we’re bringing together three speakers who are each solving a different piece of that puzzle — helping teams turn plain data and object schemas into experiences people want to interact with.

What’s on the agenda:

🗺️ Ivan Lobotka — GeoData for Jira

Ever needed to see where your work is happening, not just what it is? Ivan will show how GeoData for Jira adds location intelligence to your issues and Assets — plotting tickets on a map, spotting hotspots, and unlocking use cases across field service, facilities, retail, and telecom. If your team deals with real-world locations, this is the session for you.

🧩 Sebastian & Steve (Refined) — Service Experience in the Age of AI

Refined has spent years helping teams build branded, intuitive JSM portals — and now AI is changing both what “good service experience” means and how to create it. Sebastian and Steve will walk through how Refined is bringing AI into the customer service journey, and what it changes for the teams building and running service desks today.

There will be a fun exercise - we will build a website for your company together live! So bring your laptop!

🛍️Dzmitry Hryb — From an Object Schema to a Service Catalog (featuring Shoppie by Caelor)

JSM Assets is powerful, but let’s be honest — it’s not always intuitive for the average requester. Dzmitry will show how Shoppie by Caelor turns your Assets object schema into a clean, shoppable catalog — so employees and customers can browse and request hardware, software, and services the way they’d shop online, no ticket-form guesswork required.

Why come along:

Whether you’re an admin, a JSM owner, or just someone curious how far service management has come, you’ll leave with practical ideas you can bring straight back to your own instance — plus plenty of time to chat with speakers, sponsors, and fellow community members over food and drinks afterward.