Are you facing challenges with executive interruptions during incident calls or a customer support team that feels uninformed? Is your organization struggling with a lack of clear visibility into ongoing incidents, resulting in frustrated teams and unhappy customers?
If you answered "Yes" to any of these questions, then this session is for you. We will explore how the new stakeholder communication features in Jira Service Management can greatly enhance your incident response.
Join us as we examine the powerful status page functionalities integrated within Jira Service Management and discuss effective strategies for managing stakeholder users.

Deeksha Rustagi, based in India, is a Senior Product Manager at Jira Service Management, where she oversees key operational features like alerting, on-call management and stakeholder communications, bringing Dev and IT teams together. With expertise in IT Operations Management, she focuses on accelerating incident detection and resolution within Jira Service Management, while keenly understanding customer needs to help them improve their alerting and incident workflows.

Key takeaways:
Learn how a proactive stakeholder communication strategy enhances incident response efficiency and reduces MTTR.Develop a streamlined process for crafting and distributing communications during major incidents using Jira Service Management.

Who Should Attend?

• This session is ideal for:

  • Jira Service Management users & administrators looking to simplify and standardize incident communications.

  • ITSM, IT Operations, and SRE teams responsible for managing incidents and reducing communication delays.

  • Support & Service Desk leaders who want to keep customers proactively informed during incidents.

  • Engineering Managers & Incident Managers focused on improving time-to-communicate and stakeholder trust.

  • Customer Experience & Reliability teams aiming to adopt native status pages and multi-channel incident updates.

  • Anyone exploring AI capabilities in JSM to automate and accelerate incident communication.