Session 1 - Countdown to Team ’26: Modern Service Management @ Atlassian Sydney

With only three weeks until Team ’26, the future of service delivery is arriving fast. Join us at the Atlassian Sydney office for an exclusive community event exploring how the best service experiences—much like the best professional partnerships—are built on human connection and smart automation.

What’s happening in March:

Jira Service Management (JSM) users are officially getting access to the ‘Service Collection’! This session is your roadmap to understanding what’s included and how to hit the ground running before the big announcements at Team ’26.

What we’ll explore:

We’re keeping it high-level and practical. No deep-dive coding—just a clear look at how these tools unite to support human-centered teams:

• Jira Service Management (JSM)
• Assets & Customer Service
• Rovo AI (The heart of your AI-enabled service)

Session 2 "Solving the Right Problems: Human-Centered Service in the Age of AI"

This is different where we are crossing over Atlassian Community with Signal Not Noise.

"We’re living through what many people call the 4th Industrial Revolution, and every time the world shifts like this, the nature of work changes in ways that aren’t always obvious at first. Jobs don’t just get faster or more efficient, they start to shift. 

The problems we think we’re solving often turn out not to be the real problems we should be solving anymore. In this session I want to explore how to recognise those moments, how to question the work we take for granted, and why in a world where building solutions is getting cheaper and easier, the real challenge is learning how to focus on the right problems in the first place."