On the Agenda:

Customer Service Management (CSM) with Vincent Wong

Vincent will take us through a Build a Customer Service Management AI Agent: From zero to hero in 20 minutes

Vincent will demystify AI agent setup in Atlassian’s Customer Service Management app - our purpose built app for external support . From initial setup to ongoing optimization, you’ll learn the essential steps to launch your agent, improve its performance over time, and build the right support model around it. We’ll also explore how AI is reshaping team responsibilities and why new patterns of ownership, oversight, and continuous improvement are becoming critical to success.

The Evolution of Assets with Mark Edwards

Mark is diving deep into the massive structural updates hitting Assets. From its expansion across standard plans to enhanced attribute configurations and how it acts as the vital data foundation for service delivery, Mark will break down how to optimize your CMDB strategy.

Whether you're an IT lead, a Jira administrator, or a customer success manager, come with your questions ready for our open Q&A!