Jira Service Management Showcase

Jun 9, 11:00 PM – Jun 10, 1:59 AM (UTC)

Level 29 Around the World Room, 363 George Street, Sydney, 2000

Sydney

2 people have registered for this event

Join us for our next JSM Showcase event in Sydney to learn more about Jira Service Management and how get the most out of it and other great Atlassian products.
As always, you will enjoy networking with your industry peers, great breakfast and refreshments, and of course meeting the Systemology team!

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Speakers

Name: Jira Service Management Showcase
Start: 2026-06-10T09:00:00+10:00
End: 2026-06-10T11:59:00+10:00
Location: Level 29 Around the World Room

Matthew Barnier

Systemology

Executive Director

Mark Edwards

Atlassian

Partner Technical Architect ITSM

John Mustac

Systemology

Executive Director

Cael Metacalfe

Systemology

Senior Consultant

Josh Mustac

Systemology

Senior Consultant

When

June 9 – 10, 2026
11:00 PM – 1:59 AM (UTC)

Where

Level 29 Around the World Room
363 George Street
Sydney, NSW 2000

Agenda

11:00 PM	Service Catalogue Best Practice in JSM.	Your service catalogue is often the first thing end users see when they open a JSM portal. How it's structured determines whether people find what they need or give up and email the service desk directly. Mat will walk through the principles of good catalogue design inside JSM: how to organise categories and request types so they reflect how users actually think, how to use forms and conditional logic to collect the right information upfront, and where approval workflows and SLAs should connect to catalogue items. He'll draw on real examples from enterprise and government environments where catalogue sprawl, duplicate request types, and unclear naming have created friction for both end users and agents. You'll learn: How to structure a JSM service catalogue that reduces ticket noise, speeds up fulfilment, and scales as you add services across departments.
12:00 AM	The Atlassian Service Collection: Customer Service Management Projects.	At our last event we introduced Atlassian's Service Collection, a unified ecosystem for service delivery across IT, HR, Finance and Operations. This time, Josh and Mark will go hands on with Customer Service Management (CSM). You'll see a live demo of CSM in action: how it handles external customer requests, how its workflows differ from JSM's internal service model, and where the two products complement each other in a single Atlassian environment. They'll cover practical setup decisions like when CSM makes sense on its own versus when to run it alongside JSM, and how to avoid common configuration mistakes when organisations try to stretch JSM into customer facing use cases it wasn't designed for. You'll learn: What CSM looks like in practice, how it fits with your existing JSM setup, and how to decide which tool handles which service audience.
1:00 AM	Atlassian Rovo MCP Server: Overview and Demo.	Atlassian's Rovo MCP Server went generally available in February this year, giving teams a secure way to connect AI tools directly to their Jira and Confluence data. Cael will explain what the MCP server is, how the OAuth 2.1 authentication flow works, and which AI clients are now supported (the list includes Claude, ChatGPT, Cursor, VS Code, and others). The demo will show how to set up the server, connect it to a live Jira instance, and run natural language queries that search for issues, summarise Confluence pages, and create content across projects. If your team is thinking about where AI fits into your Atlassian workflows, this session will give you a grounded, practical starting point. You'll learn: What the Rovo MCP Server does, how to configure it for your environment, and what AI driven interaction with Jira and Confluence actually looks like.
1:30 AM	Refreshments with Q&A.	Join us afterwards for refreshments and take the opportunity to ask questions about Atlassian products and uses to learn even more.

Jira Service Management Showcase

Jun 9, 11:00 PM – Jun 10, 1:59 AM (UTC)

Level 29 Around the World Room, 363 George Street, Sydney, 2000

Sydney

VENUE

TAGS

SHARE ON SOCIAL

Speakers

Matthew Barnier

Mark Edwards

John Mustac

Cael Metacalfe

Josh Mustac

When

Where

Agenda

Moderator

John Mustac

Atlassian

Systemology

Where Atlassian users meet and share best practices

Jira Service Management Showcase

Jun 9, 11:00 PM – Jun 10, 1:59 AM (UTC)

Level 29 Around the World Room, 363 George Street, Sydney, 2000

Sydney

VENUE

TAGS

SHARE ON SOCIAL

Speakers

Matthew Barnier

Mark Edwards

John Mustac

Cael Metacalfe

Josh Mustac

When

Where

Agenda

Moderator

John Mustac

Global sponsor

Atlassian

Sponsor

Systemology

Where Atlassian users meet and share best practices

Jun 9, 11:00 PM – Jun 10, 1:59 AM (UTC)