In this episode of The Jira Life, we sit down with Robert Hean of Hean Tech to explore how Confluence documentation is evolving in the age of Rovo and Atlassian Intelligence.As AI teammates like Rovo become part of everyday work, the quality of your documentation matters more than ever. We discuss what “good documentation” really means today, common mistakes teams make in Confluence, and how to structure content so Rovo can deliver accurate, helpful answers instead of amplifying documentation chaos.

Robert shares practical strategies for creating AI-ready Confluence spaces, improving knowledge discoverability, and aligning documentation practices with modern Jira and Jira Service Management workflows. Whether you are an Atlassian admin, documentation owner, or team lead preparing for AI-powered collaboration, this conversation will help you future-proof your knowledge base.