Global

ITSM-ESM Masters

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457 members

IT Service Management (ITSM), Enterprise Service Management (ESM), IT Asset Management (ITAM), and more are hot topics in the Atlassian ecosystem, and Atlassian's relevant solutions, Jira Service Management (JSM) and Opsgenie (OG) are coming together to create a 'new & improved' solution for Atlassian customers. So, we decided to create a new ACE chapter for those of us who care about these topics.

Unlike most ACE chapters, ITSM/ESM Masters is not aligned with a particular city. Its focus is on creating exceptional ITSM, ESM, and ITAM solutions with JSM, and our meetings will be virtual.

This ACE is for anyone and everyone who wants to learn from their JSM peers, Atlassians from the JSM team, and others in and around the Atlassian ecosystem. 

Join the group to be in the Atlassian high-velocity service management loop!

Past events

ACE virtual event

Jira Service Management (JSM) AI Innovations!

ACE in-person event

🥓 High-Velocity Bacon & Eggs 🍳 (for ITSM/ESM Masters @ Team '25)

Hybrid event

Customer Stories - Hi-Velocity ITSM: Trundl & DentalXChange | IAM/SSO: Kantega

ACE in-person event

Customer Stories - Hi-Velocity Service Mgmt and Identity/Access Mgmt

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Global sponsors

Local Sponsors

Group Leaders

Dave Rosenlund

Global Director of Products | Community Leader Trundl

Jovin Jovinsson

Global Service Manager Clarion Events

Sajit Nair

Community Leader Trundl Inc

Alvin Rodis