What’s Changed?
In our continuous endeavor to enhance our processes and move towards unified profiles, we have updated the login procedure for ace.atlassian.com. From November 11, 2024 onwards, the ability to login with non-Atlassian accounts has been removed. Community members already using an Atlassian account to log in are unaffected.
What’s the impact?
You will not be able to log in and register for events if you are not using an Atlassian account.
How do I know if my account is impacted by this/how do I know if I need to take action?
If you utilized the bottom method in the image below (boxed in red) to sign in to ace.atlassian.com, then you are impacted and will need to take action. If you utilized the top method in the image below (boxed in green) to sign in to ace.atlassian.com, then you are not impacted and will not need to take any further action.
I utilized the impacted sign-in method--what do I need to do?
Create an Atlassian account (one-time action):
Write down the email you utilized to log-in
Click here to sign up for an Atlassian Account using the email that you wrote down--this will ensure that account details are merged and will allow for a seamless transition
Log in with Atlassian:
Once the Atlassian Account is created, you can then start using the new account to log into ace.atlassian.com
I log into ace.atlassian.com using multiple accounts (an Atlassian account and a non-Atlassian account). How can I continue to access ace.atlassian.com with multiple Atlassian accounts?
We recognize that some users would like to maintain and use separate accounts for ace.atlassian.com. The best way to continue to access ace.atlassian.com with multiple Atlassian accounts is to make use of incognito windows (launching an incognito window, navigating to ace.atlassian.com, and then signing in with whichever account you choose). Note that you will still need to create an Atlassian account for each email that you want to sign in with. We acknowledge that it isn’t the smoothest flow and are looking into the feasibility of implementing a better workflow in the future.