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High Velocity ITSM Singapore

Nov 22, 2023, 7:00 – 11:00 AM (UTC)

Singapore

Save the date to join fellow Atlassian product users, ITSM practitioners, and experts to chat all things service management!

59 RSVPs

About this event

Every attendee will receive an exclusive Atlassian ITSM Community SWAG from us!

Excitement is building as we prepare to bring the High Velocity experience to a city near you! We're thrilled to invite you to our exclusive ITSM ACE event, powered by the Atlassian Community.

Why attend High Velocity Community Event?

This event is for anyone who wants to transform how their organizations deliver agile service experiences. You will hear from industry leaders, learn about Atlassian’s latest innovation, and exchange best practices with peers. 

Event Agenda

Inspiring Keynotes, Expert Insights, Networking, and More! >> Learn MoreThis is your opportunity to connect with Atlassians, local ITSM experts, fellow Atlassian industry users, and top-tier partners.

Here's what you can expect:

  • Share and Learn: Discover the latest tips and tricks in service management.
  • Network: Meet fellow professionals passionate about ITSM.
  • Inspire: Hear about inspiring transformations. Learn about the latest incident and change management best practices. Delve deeper with breakout sessions, live demos, and hands-on labs.

RSVP today to reserve your spot and take your ITSM skills to new heights. Our community is buzzing with anticipation, and we can't wait to see you there!

  • Save the Date: November 22, 15:00pm-19:00pm
  • Location: Marina Bay Sands, Singapore

Attendees will also receive free access to Team Tour: Singapore, which is an event taking place on the same day, designed to help customers discover how Atlassian cloud products enable teams to innovate rapidly through better collaboration, automation, and intelligent workflows. Learn more and register at https://events.atlassian.com/teamtour_singapore.

Speakers

  • Bryan Musgrave

    Atlassian

    Enterprise Solution Strategist

  • Phillip Bradley

    Atlassian

    Enterprise Solutions Advocate

  • Rishabh Bansal

    Atlassian

    Project Manager

  • Juhi Duseja

    Atlassian

    Product Manager

When

When

Wednesday, November 22, 2023
7:00 AM – 11:00 AM (UTC)

Agenda

7:00 AM
Check-in & Happy Hour
8:00 AM
Welcome and Opening - Expectations of the Future : What can ITSM of the future look like?
Ice Breaker: what's your expectations regarding "What can ITSM of the future look like?"
8:15 AM
Keynote - Transforming ITSM in the Digital Era
Evolving landscape of IT Service Management in the digital age and insights on best practices, trends, and the role of technology in transforming ITSM.
8:45 AM
Unlocking the Power of AI
Revolutionizing IT Service Management with Jira Service Management Interactive Demo. Witness the power of AI in Jira Service Management through a live demonstration. Explore how AI-driven chatbots and smart routing can enhance service delivery.
9:15 AM
Streamlining Incident Management: A Deep Dive into ITOps
Welcome to a comprehensive session that explores the world of Atlassian Service Management (JSM), delves into the power of Atlassian Analytics, and navigates the landscape of IT Operations (ITOps). In this multifaceted journey, we will discover how JSM revolutionizes IT service desks, witness the data-driven insights of Atlassian Analytics through a live demo, and uncover strategies to enhance IT efficiency. Join us for a holistic exploration of these vital aspects of IT and Atlassian's solutions.
9:45 AM
Enhancing Customer Experience with ITSM
Delve into the critical link between ITSM and customer experience. She'll share strategies for aligning ITSM practices with customer-centric approaches to drive business success
10:15 AM
Q&A and Networking
Q&A and Networking
10:55 AM
Closing and Atlassian ITSM SWAG distribution
Every attendee will receive an exclusive Atlassian ITSM Community SWAG from us!

Community Leader

  • Monika Rani

    Atlassian Community Leader

Global sponsor

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