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High Velocity ITSM Vancouver

Nov 16, 2023, 1:30 – 5:00 AM (UTC)

Vancouver

Join fellow Atlassian product users, ITSM practitioners, and members of the Atlassian team for an evening of all things service management! After a welcome reception with food, drink and networking, speakers Jeremy Cooley, Cathi Davey and Karen Fishwick will present a series of brief presentations to highlight how Jira Service Management could help across your organization.

98 RSVPs

About this event

Join fellow Atlassian product users, ITSM practitioners and members of the Atlassian team for an event focused on helping teams improve their service management practices. Get ready to sharpen your skills, and see how Community members deliver exceptional service experiences—and how you can do the same!

After a welcome reception with food, drink and networking, we'll begin the presentations with a recap of the keynote from Atlassian's High Velocity event in Sydney that will include how you can end bad service management with Jira Service Management.

Next up we are joined by two Atlassian service management experts: Jeremy Cooley and Cathi Davey. They will be showcasing two different use cases that could help accelerate your organization’s DevOps and Support teams.

Finally, we have Karen Fishwick from Highway Three Solutions who will spotlight asset management use cases that will boost efficiency and improve overall service delivery for your teams.

We’ll finish off the evening with an opportunity to network with speakers and other attendees.

Be sure to RSVP through the link below and share this registration page out with your network. We hope you can join us for one of the biggest Atlassian events that Vancouver has ever seen!

Speakers

  • Cathi Davey

    Atlassian

    Principal Solutions Consultant

  • Jeremy Cooley

    Atlassian

    Product Marketing Manager, ITSM-Atlassian

  • Karen Fishwick

    Highway Three Solutions

    Senior Systems Architect and Atlassian Specialist

Moderator

  • Brendan Byers

    Absolute Security

    Senior Program Manager

When

When

Thursday, November 16, 2023
1:30 AM – 5:00 AM (UTC)

Where

Where

Metropolitan Hotel Vancouver
645 Howe Street
Vancouver, V6C 2Y9

Agenda

1:30 AM
Welcome Reception
Join us at the Metropolitan Hotel in Downtown Vancouver beginning at 5:30pm for food, drinks and networking. Meet the speakers and mingle with fellow attendees prior to the evening presentations.
2:30 AM
High Velocity ITSM
A year ago, Atlassian put a spotlight on Bad Service Management (BSM), an affliction that has plagued enterprises for years. The best-known cure for BSM is to replace legacy ITSM with Jira Service Management, which brings dev, IT, and other teams together to deliver exceptional service experiences at high velocity. Join us as we recap the High Velocity Sydney event, including the latest Jira Service Management advancements, designed to stop BSM in its tracks.
2:45 AM
Need for Speed: Accelerating Dev and Ops with Jira Service Management
DevOps is a team sport, much like Formula 1 racing. While it can appear you’re in it alone, especially during that P1, where would the F1 driver be without their engineers and mechanics? We win and lose together. Join us for this interactive session where you will learn how to leverage Jira Service Management and Jira Software together for optimum DevOps performance. Automatically track deployments to pinpoint root cause detection, swarm with your dev teams on incidents to reduce resolution times, and conduct blameless reviews for continuous improvement, all powered by the speed of the Atlassian platform.
3:15 AM
Customer service management: The next step in your IT transformation
Do your engineering and support teams have a shared understanding of the customer? In this session, you’ll learn how Jira Service Management unites development, operations, and customer service teams on a single platform to deliver exceptional customer service experiences. We’ll share Atlassian’s vision for customer service management and walk you through setting up Jira Service Management for external support.
3:45 AM
Atlassian Q&A
Atlassian experts answer your questions
4:00 AM
Unlocking the full potential of Assets in Jira Service Management
Drawing upon real-world case studies, Karen Fishwick from Highway Three Solutions will spotlight how they have reduced Bad Service Management by integrating and managing Assets effectively. From swiftly resolving incidents with Application Assets, to smart financial decisions with Procurement Assets, and the smooth scalability with Infrastructure Assets, this presentation promises a comprehensive look into the tangible benefits of incorporating Automation and Assets into your service delivery solution.
4:30 AM
Dessert and Drinks
Grab a quick bite and some more conversation before we wrap up for the night. Thanks for coming!

Community Leaders

  • Brendan Byers

    Absolute Software

    Atlassian User Group Leader

  • Frieda Tang

    Atlassian User Group Leader

  • Arielle Unterberger

    Community Leaders

Contact host

Global sponsor

Atlassian logo

Atlassian

Sponsor

Highway Three Solutions logo

Highway Three Solutions

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