Do you or your customer have a need for scalable processes? Are you tired of seeing service desk agents doing onerous and repetitive tasks? Are you spending too much time chasing people to complete things and seeing too many mistakes and missed steps in your processes? If so, why not join us on Thursday where we will showcase our approach on how we dealt with these common problems by creating scalable, intuitive, automated processes through Jira Service Management. Utilising a wide range of out-of the-box Jira functionality, as well as integration with other services, we've taken a big step towards process-nirvana, with transparency, integrity and compliance built in. Can't wait to see you there!

Join us on the 23rd of February to discover how to create a high-velocity ITSM software with Jira Service Management. Let’s focus on agents’ and customers’ perspectives and unlock the new customer support experience level. We will talk about both sides’ needs and pain points. All with a practical point of view and based on experience and expertise. Learn how to: - assist your support teams with day-to-day activities - expedite the ticketing process and provide customers with more thoughtful and practical service - utilize our methods and suggestions to look after your agents whilst conserving their time.

Atlassian offers a number of service-based projects for organizations to deploy to service their users. This session will demonstrate how to configure these projects so they share tasks easily between service projects while also maintaining confidentiality for sensitive projects like HR / Legal.