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Ultimate Guide to Powering Up Your Service Desk

Feb 23, 2023, 4:30 – 6:00 PM (UTC)

Atlanta

Hear from Rachel Wright herself, who co-authored the Ultimate Guide to Powering Your Service Desk guide. Rachel will show you how to future-proof and modernize your IT service quality and collaboration capabilities within your existing ITSM organization.

34 RSVPs

Jira Service ManagementJira Software

About this event

Hear from Rachel Wright herself, who co-authored the Ultimate Guide to Powering Your Service Desk guide. Rachel will show you how to future-proof and modernize your IT service quality and collaboration capabilities within your existing ITSM organization.

Get best-in-class tips on leveraging Jira Service Management (JSM) and Jira Software (JS) plus valuable insights on building a scalable and efficient service desk that works for your business, teams, and customers.

GET TRANSFORMATION READY

Save time with templated IT support responses.

Empower your support agents with automation.

Learn why iron-clad service level agreements (SLAs) matter.

How collecting customer feedback improves processes.

Plus much more!

Speaker

  • Rachel Wright

    JIRA Strategy Ad

    Entrepreneur, JIRA Administrator & Author

Moderator

  • Ed Gaile

    Appfire

    Atlanta Atlassian User Group Leader

When

When

Thursday, February 23, 2023
4:30 PM – 6:00 PM (UTC)

Agenda

Meetup Start
ITSM Presentation
Q&A and Discussion

Community Leaders

  • Ed Gaile

    Appfire

    Senior Solution Architect

  • Marquita Pruitt

    Ahold Delhaize

    Global Atlassian Product Owner

Global sponsor

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Atlassian

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