Hear from Rachel Wright herself, who co-authored the Ultimate Guide to Powering Your Service Desk guide. Rachel will show you how to future-proof and modernize your IT service quality and collaboration capabilities within your existing ITSM organization.

Get best-in-class tips on leveraging Jira Service Management (JSM) and Jira Software (JS) plus valuable insights on building a scalable and efficient service desk that works for your business, teams, and customers.

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Save time with templated IT support responses.

Empower your support agents with automation.

Learn why iron-clad service level agreements (SLAs) matter.

How collecting customer feedback improves processes.

Plus much more!