Hear from Rachel Wright herself, who co-authored the Ultimate Guide to Powering Your Service Desk guide. Rachel will show you how to future-proof and modernize your IT service quality and collaboration capabilities within your existing ITSM organization. Get best-in-class tips on leveraging Jira Service Management (JSM) and Jira Software (JS) plus valuable insights on building a scalable and efficient service desk that works for your business, teams, and customers. GET TRANSFORMATION READY Save time with templated IT support responses. Empower your support agents with automation. Learn why iron-clad service level agreements (SLAs) matter. How collecting customer feedback improves processes. Plus much more!
Thursday, February 23, 2023
4:30 PM – 6:00 PM UTC
4:30 PM | Meetup Start |
4:45 PM | ITSM Presentation |
5:15 PM | Q&A and Discussion |