Ask us anything about using Jira Service Management for external-facing support:

• Our vision and roadmap for customer service on the Atlassian platform.
• How customers set up Jira Service Management for customer service.
• Recently launched customer service management features.
• And anything else you can come up with!

While we will be answering questions live, we encourage you to send your questions in ahead of time through the Atlassian Community: https://community.atlassian.com/t5/Jira-Service-Management/AMA-Using-Jira-Service-Management-for-Customer-Support/qaq-p/2364470

UPDATE (6/29/2023):

Starting off with a big, big thank you to all the community members who joined the live AMA session today about customer service management. Gabriel, Cathi and I had a great time connecting with you and answering your questions.

For those of you who weren’t able to join us live:

The recording of the session is available on Zoom (Passcode: N2z3=^Zf).

A customer service management product guide is available here.

And more on the recent launch for rich customer context here.