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๐Ÿ›Ÿ AMA โ€“ Using Jira Service Management for Customer Support

Jun 29, 2023, 8:00 โ€“ 9:00 PM

Companies of all shapes and sizes are leaning on their familiarity with Atlassian and relying more and more on Jira Service Management to support customers and partners, not just internal teams. Bring all your questions about using Jira Service Management for customer support and we will answer them LIVE!


AtlassianAMACloudJira Service ManagementTeam Practices

About this event

Ask us anything about using Jira Service Management for external-facing support:

  • Our vision and roadmap for customer service on the Atlassian platform.
  • How customers set up Jira Service Management for customer service.
  • Recently launched customer service management features.
  • And anything else you can come up with!

While we will be answering questions live, we encourage you to send your questions in ahead of time through the Atlassian Community:

UPDATE (6/29/2023):

Starting off with a big, big thank you to all the community members who joined the live AMA session today about customer service management. Gabriel, Cathi and I had a great time connecting with you and answering your questions.

For those of you who werenโ€™t able to join us live:

The recording of the session is available on Zoom (Passcode: N2z3=^Zf).

A customer service management product guide is available here.

And more on the recent launch for rich customer context here.


  • Gabriel Raubenheimer


    Product Manager

  • Cathi Davey


    Principal Solutions Consultant

  • Alex Zhitnitsky


    Product Marketing Senior Team Lead



Thursday, June 29, 2023
8:00 PM โ€“ 9:00 PM UTC


Welcome & Intros
Overview of Jira Service Management for customer service

Community Leader

  • Shaun Pinney


    Senior Product Marketing Manager

Contact host

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