Browse the latest events all over the world!

Virtual events help the community stay connected 24/7. Click to see upcoming events.

๐Ÿ›Ÿ AMA โ€“ Using Jira Service Management for Customer Support

Jun 29, 2023, 8:00 โ€“ 9:00 PM

Companies of all shapes and sizes are leaning on their familiarity with Atlassian and relying more and more on Jira Service Management to support customers and partners, not just internal teams. Bring all your questions about using Jira Service Management for customer support and we will answer them LIVE!

750
RSVPs

AtlassianAMACloudJira Service ManagementTeam Practices

About this event

Ask us anything about using Jira Service Management for external-facing support:

  • Our vision and roadmap for customer service on the Atlassian platform.
  • How customers set up Jira Service Management for customer service.
  • Recently launched customer service management features.
  • And anything else you can come up with!

While we will be answering questions live, we encourage you to send your questions in ahead of time through the Atlassian Community: https://community.atlassian.com/t5/Jira-Service-Management/AMA-Using-Jira-Service-Management-for-Customer-Support/qaq-p/2364470

UPDATE (6/29/2023):

Starting off with a big, big thank you to all the community members who joined the live AMA session today about customer service management. Gabriel, Cathi and I had a great time connecting with you and answering your questions.

For those of you who werenโ€™t able to join us live:

The recording of the session is available on Zoom (Passcode: N2z3=^Zf).

A customer service management product guide is available here.

And more on the recent launch for rich customer context here.

Speakers

  • Gabriel Raubenheimer

    Atlassian

    Product Manager

  • Cathi Davey

    Atlassian

    Principal Solutions Consultant

  • Alex Zhitnitsky

    Atlassian

    Product Marketing Senior Team Lead

When

When

Thursday, June 29, 2023
8:00 PM โ€“ 9:00 PM UTC

Agenda

Welcome & Intros
Overview of Jira Service Management for customer service
Q&A

Community Leader

  • Shaun Pinney

    Atlassian

    Senior Product Marketing Manager

Contact host

Global sponsor

Atlassian logo

Atlassian

Where Atlassian users meet and share best practices